Complaints Policy

Oxford Postpartum Medical Practice hopes that you will find the service and standard of care to be very high. We always welcome feedback, and ask for this after each appointment, in order to continually improve the service we offer to clients.

OPPMP follows the Independent Doctors Federation (IDrF) Complaints Procedure. This has 3 stages, which are Local Review; IDrF Complaint Manager; and independent adjudication via Independent Sector Complaints Adjudication Service (ISCAS).

In the event that a client wishes to make a complaint, in the first instance the complaint should be addressed in writing to Dr Catherine Quarini. Dr Quarini will initially respond to the complaint within 30 days. If the client is not satisfied with the outcome of this response the complaint can be referred to the IDrF Complaint Manager. The IDrF Complaint Manager will then review the complaint and work with OPPMP and the client to reach a resolution. If the client is not satisfied by this outcome, they can bring the matter to ISCAS. This is an independent adjudication service to address complaints and disputes in private medical practice.

A full copy of OPPMP’s complaints procedure can be obtained from the clinic.